Shipping policy

Thank you for visiting and shopping at Made For Wellness Co Pty Ltd. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Payment must be received and verified before order processing commences. We accept payment via credit card, PayPal, and other methods displayed at checkout. If payment is declined or fails, we will notify you within 2-5 business days and your order will be held pending successful payment.

 

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, we endeavour to process all orders within 2-3 business days. We will contact you if, for some reason, there are any delays.

Processing delays may occur due to payment verification, inventory confirmation, or force majeure events and we are not liable for delays caused by circumstances beyond our reasonable control.

 

3. Shipment Locations

Made For Wellness Co Pty Ltd primarily ships domestic only - anywhere in Australia. To enquire about international orders, please contact us at thrive@madeforwellnessco.com.au.

 

4. Shipment rates and delivery estimates

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.

Unless there are exceptional circumstances, we make every effort to fulfil your order.

Once processed, your order will be shipped via Australia Post. Estimated standard delivery times for most metro areas is 2-5 business days, however shipping to regional areas can take up to 7 business days.

1. Express Shipping 
Express Shipping costs $15.00.

2. Standard Shipping 
Standard Shipping costs $10.00.

3. Please note:

(i) Business day means Monday to Friday, except holidays.
(ii) Orders are not shipped on weekends or holidays.
(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iv) Products may be delivered in separate shipments where required.
(v) When placing your order, we consider these factors when calculating the Estimated Delivery Date:

(A) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

(vi) Please ensure that your shipping address is accurate as we will not provide reshipment if you provide incorrect information.
(vii) Once your order is handed to the carrier and a tracking number is issued, the carrier assumes responsibility for safe delivery. We are not liable for loss, damage, or delay caused by carrier negligence, force majeure, or circumstances beyond our reasonable control.
(viii) Made For Wellness Co Pty Ltd aims to provide visibility and transparency throughout the shipment process. For domestic orders delivered within Australia, once your order is confirmed and shipped, you will receive a link to track your package.

 

5. International Customs, Duties and Taxes

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Made For Wellness Co Pty Ltd is not

responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

To the maximum extent permitted by law, our liability for international shipping is limited to the lesser of: (a) the value of the goods; or (b) the shipping costs paid. We exclude liability for indirect, consequential, special, or punitive damages arising from international shipping delays, customs delays, or delivery failures. This limitation does not apply to liability that cannot be excluded under the Australian Consumer Law (including liability for death, personal injury, or misleading conduct).

 

6. Damages

If there is any damage to the packaging on delivery, contact us immediately at thrive@madeforwellness.com.au.

You must inspect the package upon delivery and report any damage to us within 5 days of delivery, including photographs of the damaged packaging and product, your order number, and carrier tracking details. Claims reported after this timeframe may be rejected at our discretion.

 

7. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Made For Wellness Co Pty Ltd politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at thrive@madeforwellness.com.au to report missing or lost packages.

 

8. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, or contact us at thrive@madeforwellness.com.au.

 

9. Policy Updates

Made For Wellness Co Pty Ltd may update this Shipping Policy at any time. Continued use of our services after the notification period constitutes acceptance of updated terms.

 

10. Resolution Process

If you report a missing or lost package within 5 days of the expected delivery date, Made For Wellness Co Pty Ltd will investigate and offer a replacement or refund at our discretion.

Please provide your order number, tracking details, and confirmation that you have checked with neighbours and common delivery locations to expedite the resolution process.

Made For Wellness Co Pty Ltd is not responsible if tracking confirms delivery at shipment address. To the extent permitted by law we are not responsible for providing a replacement if a package is missing or lost.