Refund policy

At Made for Wellness Co, we’re committed to delivering high-quality products to support your health and wellbeing. Please read this policy carefully before making a purchase. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes your rights under the Australian Consumer Law. 

Please choose your products carefully. We do not offer refunds, returns or exchanges for change-of-mind purchases. 

Because our products are ingestible therapeutic and nutritional goods, once they leave our warehouse we cannot verify how they have been stored or handled. For safety and quality reasons, returned products cannot be restocked or resold. 

This includes where you: 

• Change your mind after purchasing 
• Order the incorrect product, variant or quantity 
• Decide you no longer want or need the product 
• Do not enjoy the taste, texture, aroma or your personal experience of the product 

This change-of-mind policy is separate from, and does not affect, any rights you may have under the Australian Consumer Law. 

If you receive a faulty product, an item damaged during transit, or an incorrect item due to an error on our part, please contact us at thrive@madeforwellnessco.com.au so we can assist. 

Timeframe 

We encourage you to inspect your order upon arrival and contact us within 5 days of delivery where possible. This helps us investigate and resolve issues promptly. However, your rights under the Australian Consumer Law continue to apply within a reasonable timeframe regardless of this request. 

Condition of Returned Goods 

If an incorrect item has been supplied, it should be unopened, unused and in its original packaging where possible. If a product is faulty or damaged, original packaging is not required. 

Proof of Purchase 

You may be asked to provide proof of purchase, such as your order confirmation email, receipt, or bank transaction record. 

Adverse Reactions 

If you experience an unexpected adverse reaction after using one of our products, discontinue use and seek advice from a healthcare professional. Please contact us as soon as possible so we can investigate the matter. Any request for a refund, replacement or other remedy will be assessed in accordance with the Australian Consumer Law and the circumstances of the individual case. 

To help us process your return efficiently, please contact us before returning any product. Failure to do so may delay processing of your claim but does not affect any rights you may have under the Australian Consumer Law. 

To initiate a return: 

• Email us at thrive@madeforwellnessco.com.au 
• Include your order number, a description of the issue, and clear photographs of any fault, damage or incorrect item received 

We will review your request and aim to respond within 3-5 business days. 

If your return is approved due to a product fault or an error on our part, we will provide a prepaid return shipping label at no cost to you. 

Returns should be sent to: 

Made for Wellness Co. Returns 
57 Secam Street 
Mansfield QLD 4122 
Australia 

Once we have received and assessed your return, we will notify you of the outcome. 

Where a product has a major failure, you may choose a refund or replacement in accordance with your rights under the Australian Consumer Law. 

Where a failure is not major, we may choose to repair or replace the product, or provide another remedy permitted by law. 

Where a refund is approved, it will be issued to your original payment method within 10 business days of approval. Please allow additional time for your financial institution to process and post the transaction. 

If you have not received your refund within 15 business days of being notified that it has been processed, please contact us at thrive@madeforwellnessco.com.au. 

Once an order has been accepted and processed for fulfilment, we are unable to accommodate changes to order details, product selection, quantities, or delivery addresses. We encourage you to review your order carefully before completing checkout. 

If you contact us immediately after placing your order at thrive@madeforwellnessco.com.au, we will make reasonable efforts to action your request before dispatch, however this cannot be guaranteed. 

Nothing in this clause limits your rights under the Australian Consumer Law, including your rights in respect of goods that fail to meet a consumer guarantee. 

We do not guarantee that every individual will experience the same results from using our products. Individual responses to nutritional and therapeutic products may vary depending on personal circumstances, health status and other factors.